{"id":4047,"date":"2026-02-12T00:21:41","date_gmt":"2026-02-12T00:21:41","guid":{"rendered":"https:\/\/iptvsmarters-officiel.com\/iptv-smarters\/?page_id=4047"},"modified":"2026-02-12T00:33:45","modified_gmt":"2026-02-12T00:33:45","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/iptvsmarters-officiel.com\/smarters-2026\/politique-de-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4047\" class=\"elementor elementor-4047\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2548fc3 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"2548fc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c819d2c elementor-widget elementor-widget-html\" data-id=\"c819d2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"vivid-privacy-policy\">\n    <style>\n        @import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;600;800&display=swap');\n\n        #vivid-privacy-policy {\n            max-width: 900px;\n            margin: 60px auto;\n            padding: 40px;\n            background: #ffffff;\n            font-family: 'Inter', sans-serif;\n            color: #334155;\n            line-height: 1.8;\n            border-radius: 24px;\n            box-shadow: 0 10px 40px rgba(0, 0, 0, 0.05);\n            border: 1px solid #f1f5f9;\n        }\n\n        \/* --- EN-T\u00caTE --- *\/\n        .policy-header {\n            text-align: center;\n            margin-bottom: 50px;\n            padding-bottom: 30px;\n            border-bottom: 2px solid #f1f5f9;\n        }\n\n        .policy-header h1 {\n            color: #1e1b4b;\n            font-size: 2.5rem;\n            font-weight: 800;\n            margin-bottom: 10px;\n        }\n\n        .last-update {\n            color: #6366f1;\n            font-weight: 600;\n            font-size: 0.9rem;\n            text-transform: uppercase;\n        }\n\n        \/* --- SECTIONS --- *\/\n        .policy-section {\n            margin-bottom: 35px;\n        }\n\n        .policy-section h2 {\n            display: flex;\n            align-items: center;\n            gap: 12px;\n            color: #1e1b4b;\n            font-size: 1.4rem;\n            font-weight: 700;\n            margin-bottom: 15px;\n        }\n\n        .policy-section h2 svg {\n            color: #6366f1;\n        }\n\n        .policy-section p {\n            margin-bottom: 15px;\n        }\n\n        .policy-list {\n            list-style: none;\n            padding-left: 0;\n        }\n\n        .policy-list li {\n            position: relative;\n            padding-left: 25px;\n            margin-bottom: 10px;\n        }\n\n        .policy-list li::before {\n            content: '\u2192';\n            position: absolute;\n            left: 0;\n            color: #6366f1;\n            font-weight: bold;\n        }\n\n        \/* --- CONTACT BOX --- *\/\n        .contact-box {\n            background: #f8faff;\n            padding: 25px;\n            border-radius: 16px;\n            border: 1px solid #eef2ff;\n            margin-top: 40px;\n        }\n\n        .contact-box h3 {\n            margin-top: 0;\n            color: #6366f1;\n        }\n\n        @media (max-width: 768px) {\n            #vivid-privacy-policy { margin: 20px; padding: 25px; }\n            .policy-header h1 { font-size: 1.8rem; }\n        }\n    <\/style>\n\n    <div class=\"policy-header\">\n        <h1>Politique de remboursement<\/h1>\n        <p class=\"last-update\">Derni\u00e8re mise \u00e0 jour : Janvier 2026<\/p>\n    <\/div>\n\n    <div class=\"policy-section\">\n        <h2>\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M13 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V9z\"><\/path><polyline points=\"13 2 13 9 20 9\"><\/polyline><\/svg>\n            1. Introduction\n        <\/h2>\n        <p>La pr\u00e9sente politique de remboursement a pour objectif d\u2019informer clairement nos clients des conditions dans lesquelles un remboursement peut \u00eatre accord\u00e9 apr\u00e8s l\u2019achat d\u2019un abonnement IPTV ou d\u2019un service num\u00e9rique propos\u00e9 sur notre site.\n\nEn passant commande, le client reconna\u00eet avoir pris connaissance et accept\u00e9 l\u2019int\u00e9gralit\u00e9 de cette politique.<\/p>\n        \n    <\/div>\n\n    <div class=\"policy-section\">\n        <h2>\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M18 10h-1.26A8 8 0 1 0 9 20h9a5 5 0 0 0 0-10z\"><\/path><\/svg>\n            2. Nature des services propos\u00e9s\n        <\/h2>\n        <p>Nos services consistent en la fourniture d\u2019un abonnement IPTV num\u00e9rique, accessible imm\u00e9diatement apr\u00e8s confirmation du paiement.\nEn raison de la nature immat\u00e9rielle et instantan\u00e9e de nos services, des r\u00e8gles sp\u00e9cifiques s\u2019appliquent en mati\u00e8re de remboursement.<\/p>\n        \n    <\/div>\n<div class=\"policy-section\">\n        <h2>\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>\n            3. \u00c9ligibilit\u00e9 au remboursement\n        <\/h2>\n        <p>Un remboursement peut \u00eatre envisag\u00e9 uniquement dans les cas suivants :<\/p>\n        <ul class=\"policy-list\">\n            <li>Le service n\u2019a pas \u00e9t\u00e9 activ\u00e9 apr\u00e8s le paiement<\/li>\n            <li>Un probl\u00e8me technique majeur emp\u00eache l\u2019acc\u00e8s au service et ne peut \u00eatre r\u00e9solu par notre support<\/li>\n            <li>Le client a effectu\u00e9 un paiement en double par erreur<\/li>\n            \n        <\/ul>\n        <p>Toute demande doit \u00eatre formul\u00e9e dans un d\u00e9lai de 24 heures apr\u00e8s l\u2019achat.<\/p>\n    <\/div>\n    <div class=\"policy-section\">\n        <h2>\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><line x1=\"15\" y1=\"9\" x2=\"9\" y2=\"15\"><\/line><line x1=\"9\" y1=\"9\" x2=\"15\" y2=\"15\"><\/line><\/svg>\n            4. Cas non \u00e9ligibles au remboursement\n        <\/h2>\n        <p>Aucun remboursement ne sera accord\u00e9 dans les situations suivantes :<\/p>\n        <ul class=\"policy-list\">\n            \n            <li>Probl\u00e8mes li\u00e9s \u00e0 la connexion Internet du client<\/li>\n            <li>Incompatibilit\u00e9 avec l\u2019appareil du client<\/li>\n            <li>Mauvaise manipulation ou configuration incorrecte<\/li>\n            <li>R\u00e9siliation volontaire de l\u2019abonnement avant sa date d\u2019expiration<\/li>\n            <li>Non-respect des conditions g\u00e9n\u00e9rales d\u2019utilisation<\/li>\n        <\/ul>\n    <\/div>\n    <div class=\"policy-section\">\n        <h2>\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 14a8 8 0 0 0-16 0\"><\/path><path d=\"M21 14v1a3 3 0 0 1-3 3h-1\"><\/path><path d=\"M4 14v1a3 3 0 0 0 3 3h10\"><\/path><rect x=\"3\" y=\"11\" width=\"2\" height=\"5\" rx=\"1\"><\/rect><rect x=\"19\" y=\"11\" width=\"2\" height=\"5\" rx=\"1\"><\/rect><\/svg>\n            5. Essai et assistance technique\n        <\/h2>\n        <p>Nous mettons \u00e0 disposition une assistance technique afin d\u2019aider les clients \u00e0 configurer leur abonnement IPTV.\nIl est fortement recommand\u00e9 de contacter notre support avant toute demande de remboursement afin de r\u00e9soudre le probl\u00e8me rencontr\u00e9.<\/p>\n    <\/div>\n\n    <div class=\"policy-section\">\n        <h2>\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><line x1=\"8\" y1=\"6\" x2=\"21\" y2=\"6\"><\/line><line x1=\"8\" y1=\"12\" x2=\"21\" y2=\"12\"><\/line><line x1=\"8\" y1=\"18\" x2=\"21\" y2=\"18\"><\/line><line x1=\"3\" y1=\"6\" x2=\"3.01\" y2=\"6\"><\/line><line x1=\"3\" y1=\"12\" x2=\"3.01\" y2=\"12\"><\/line><line x1=\"3\" y1=\"18\" x2=\"3.01\" y2=\"18\"><\/line><\/svg>\n            6. Proc\u00e9dure de demande de remboursement\n        <\/h2>\n        <p>NPour effectuer une demande de remboursement, le client doit : <br>\n        1. Contacter notre support via la page de contact<br> 2. Fournir la preuve de paiement <br> 3. Expliquer clairement le motif de la demande<br>\n        Toute demande incompl\u00e8te ou hors d\u00e9lai pourra \u00eatre rejet\u00e9e.<\/p>\n        \n    <\/div>\n<div class=\"policy-section\">\n        <h2>\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><polyline points=\"12 6 12 12 16 14\"><\/polyline><\/svg>\n            7. D\u00e9lais et modalit\u00e9s de remboursement\n        <\/h2>\n        <p>Si la demande est jug\u00e9e valide :<\/p>\n        <ul class=\"policy-list\">\n            \n            <li>Le remboursement sera effectu\u00e9 via le m\u00eame moyen de paiement utilis\u00e9 lors de l\u2019achat<\/li>\n            <li>Le d\u00e9lai de traitement est estim\u00e9 entre 3 et 10 jours ouvrables<\/li>\n            <li>Une fois le remboursement effectu\u00e9, l\u2019acc\u00e8s au service sera d\u00e9finitivement r\u00e9sili\u00e9<\/li>\n            \n        <\/ul>\n    <\/div>\n    <div class=\"policy-section\">\n        <h2>\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"><\/path><\/svg>\n            8. Lutte contre la fraude et abus\n        <\/h2>\n        <p>Toute tentative d\u2019abus, de fraude ou de contournement de cette politique entra\u00eenera le refus imm\u00e9diat du remboursement et la suspension d\u00e9finitive du service.<\/p>\n    <\/div>\n    <div class=\"contact-box\">\n        <h3>\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"><\/path><\/svg>\n            13. Contact\n        <\/h3>\n        <p>Pour toute question relative \u00e0 la pr\u00e9sente politique de confidentialit\u00e9 ou au traitement de vos donn\u00e9es personnelles, vous pouvez nous contacter via la page <a href=\"https:\/\/iptvsmarters-officiel.com\/contact-us\/\" class=\"contact-link\">Contact<\/a> du site.\n        <br>\n        <ul class=\"policy-list\">\n            <li><strong>E-mail :<\/strong> smartersofficial2024@gmail.com<\/li>\n            <li><strong>WhatsApp :<\/strong> +44 7575 858113<\/li>\n            <li><strong>Site web :<\/strong> <a href=\"https:\/\/iptvsmarters-officiel.com\/iptv-smarters\" ><strong>https:\/\/iptvsmarters-officiel.com<\/strong><\/a>\/<\/li>\n        <\/ul>\n        \n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement Derni\u00e8re mise \u00e0 jour : Janvier 2026 1. Introduction La pr\u00e9sente politique de remboursement a pour objectif d\u2019informer clairement nos clients des conditions dans lesquelles un remboursement peut \u00eatre accord\u00e9 apr\u00e8s l\u2019achat d\u2019un abonnement IPTV ou d\u2019un service num\u00e9rique propos\u00e9 sur notre site. En passant commande, le client reconna\u00eet avoir pris connaissance et accept\u00e9 l\u2019int\u00e9gralit\u00e9 de cette politique. 2. Nature des services propos\u00e9s Nos services consistent en la fourniture d\u2019un abonnement IPTV num\u00e9rique, accessible imm\u00e9diatement apr\u00e8s confirmation du paiement. En raison de la nature immat\u00e9rielle et instantan\u00e9e de nos services, des r\u00e8gles sp\u00e9cifiques s\u2019appliquent en mati\u00e8re de remboursement. 3. \u00c9ligibilit\u00e9 au remboursement Un remboursement peut \u00eatre envisag\u00e9 uniquement dans les cas suivants : Le service n\u2019a pas \u00e9t\u00e9 activ\u00e9 apr\u00e8s le paiement Un probl\u00e8me technique majeur emp\u00eache l\u2019acc\u00e8s au service et ne peut \u00eatre r\u00e9solu par notre support Le client a effectu\u00e9 un paiement en double par erreur Toute demande doit \u00eatre formul\u00e9e dans un d\u00e9lai de 24 heures apr\u00e8s l\u2019achat. 4. Cas non \u00e9ligibles au remboursement Aucun remboursement ne sera accord\u00e9 dans les situations suivantes : Probl\u00e8mes li\u00e9s \u00e0 la connexion Internet du client Incompatibilit\u00e9 avec l\u2019appareil du client Mauvaise manipulation ou configuration incorrecte R\u00e9siliation volontaire de l\u2019abonnement avant sa date d\u2019expiration Non-respect des conditions g\u00e9n\u00e9rales d\u2019utilisation 5. Essai et assistance technique Nous mettons \u00e0 disposition une assistance technique afin d\u2019aider les clients \u00e0 configurer leur abonnement IPTV. Il est fortement recommand\u00e9 de contacter notre support avant toute demande de remboursement afin de r\u00e9soudre le probl\u00e8me rencontr\u00e9. 6. Proc\u00e9dure de demande de remboursement NPour effectuer une demande de remboursement, le client doit : 1. Contacter notre support via la page de contact 2. Fournir la preuve de paiement 3. Expliquer clairement le motif de la demande Toute demande incompl\u00e8te ou hors d\u00e9lai pourra \u00eatre rejet\u00e9e. 7. D\u00e9lais et modalit\u00e9s de remboursement Si la demande est jug\u00e9e valide : Le remboursement sera effectu\u00e9 via le m\u00eame moyen de paiement utilis\u00e9 lors de l\u2019achat Le d\u00e9lai de traitement est estim\u00e9 entre 3 et 10 jours ouvrables Une fois le remboursement effectu\u00e9, l\u2019acc\u00e8s au service sera d\u00e9finitivement r\u00e9sili\u00e9 8. Lutte contre la fraude et abus Toute tentative d\u2019abus, de fraude ou de contournement de cette politique entra\u00eenera le refus imm\u00e9diat du remboursement et la suspension d\u00e9finitive du service. 13. Contact Pour toute question relative \u00e0 la pr\u00e9sente politique de confidentialit\u00e9 ou au traitement de vos donn\u00e9es personnelles, vous pouvez nous contacter via la page Contact du site. E-mail : smartersofficial2024@gmail.com WhatsApp : +44 7575 858113 Site web : https:\/\/iptvsmarters-officiel.com\/<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4047","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/iptvsmarters-officiel.com\/smarters-2026\/wp-json\/wp\/v2\/pages\/4047","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iptvsmarters-officiel.com\/smarters-2026\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iptvsmarters-officiel.com\/smarters-2026\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iptvsmarters-officiel.com\/smarters-2026\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/iptvsmarters-officiel.com\/smarters-2026\/wp-json\/wp\/v2\/comments?post=4047"}],"version-history":[{"count":7,"href":"https:\/\/iptvsmarters-officiel.com\/smarters-2026\/wp-json\/wp\/v2\/pages\/4047\/revisions"}],"predecessor-version":[{"id":4058,"href":"https:\/\/iptvsmarters-officiel.com\/smarters-2026\/wp-json\/wp\/v2\/pages\/4047\/revisions\/4058"}],"wp:attachment":[{"href":"https:\/\/iptvsmarters-officiel.com\/smarters-2026\/wp-json\/wp\/v2\/media?parent=4047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}